The Client

Established in 1947, with 70 years of experience, NRS Healthcare is a market leading and an award winning member of the British Healthcare Trades Association (BHTA) and the official supplier to the NHS (National Health Service); providing the very best mobility equipment, information and support.

With awards in Customer Service, Innovation and Product Design, NRS Healthcare help customers gain access to the very best products and services including disability equipment designed to support independent living.

The Challenge

With more than 1,000 users located all over the UK and many different control points, it was key to maximise the efficiency of the Paxton access control system as the cards had multi–use; access control, identification, vending including; print and copying machines etc. With this objective, the action was to find software that could manage this process allowing operators to control all this from one database. Combining these actions manually would have impeded heavily on the day to day activities and work load of the HR and IT teams.

“As an IT Manager in a national organisation, I can say that I have not come across a company in a long time, that reacts so quickly with great knowledge, support and understanding of a client’s requirements. The COSMO team were really impressive and I would have no hesitation at all in recommending them or their products – a great product with fantastic support, thank you.”

Steve Johnson

IT Infrastructure Manager

The Solution

AD2 PAXTON software from COSMO was installed which seamlessly synchronised the clients Active Directory with Net2 PAXTON, allowing any changes made within the Active Directory to be replicated in the NET 2 access control system. In the situation where a lost card was reported, the AD2 PAXTON also allowed bi-directional synchronisation, updating the new card details in to the Active Directory. This reduced the amount of time operators would have normally spent manually processing this information. Each attribute could be individually selected to ensure that only the approved details were synchronised in either direction.